Shipping, Returns, and Refund Policy
Last updated: April 13, 2023
COVID-19 SHIPPING UPDATES
We want to get your snacks to you carefully and safely! However, due to the impact of COVID-19, shipping may be delayed during this time. We’ll keep you updated with shipping/tracking information, and we’ll let you know if there are any interruptions from our shipping partners. If you have questions about your order, please email us at firstname.lastname@example.org with your order information, and we’ll be in touch. Thanks for your patience!
WHERE WE SHIP
We ship nationwide! However, we do not ship to P.O. Boxes or unattended addresses, and we do not ship internationally at this time.
HOW WE SHIP
We currently offer three options for shipping:
- UPS® Ground — Day-definite delivery within 1-5 business days, including Saturday.
- UPS 3 Day Select® — Guaranteed delivery by the end of the third business day, including Saturday.
- USPS® Priority Mail — Estimated delivery in 1-3 business days (not guaranteed).
Shipping is calculated by the carrier and shown at checkout. Costs vary depending on the weight/size of your order and your order destination.
Please allow three business days from the time of your order for us to ship out your delicious snacks.
If you’re interested in overnight or expedited shipping, please reach out to email@example.com so that we can help you!
TRACKING YOUR SHIPMENT
Once your snacks have been carefully packaged and picked up by your shipper, you’ll receive a confirmation email with tracking details. Please note that it can take up to 24 hours for the tracking number to show movement.
SHIPMENT OF PRODUCTS
Title and risk of loss for any purchases pass to you upon our delivery to the carrier. We reserve the right to ship partial orders (at no additional cost to you). If we do ship a partial order, we may charge the portion of any order that is partially shipped at the time of shipment. Unless as a result of events outside of our direct control, such as weather issues, your orders will be delivered within the time period specified for the delivery method you have selected.
We recommend that you check and secure all items immediately upon delivery. Please arrange for an individual to be present at the time of delivery and for the products to be properly received and secured. Any individual at the delivery address who accepts delivery is conclusively presumed to be authorized to receive the delivery. We are not responsible should such an individual not be authorized to accept such delivery. You agree that your sole method of recourse for unauthorized delivery resides with the carrier of your order. We are not responsible should you enter any incorrect or inaccurate destination data in your order. If no one is present at the designated location, your shipment may be placed at the designated destination at the discretion of the carrier.
Additional rules, restrictions and recommendations may apply to the purchase of certain products, which will be posted in conjunction with the applicable product.
WHAT IF MY ORDER NEVER ARRIVED?
Sometimes a package may be marked as delivered before it’s been physically dropped off at your location. Please check around your location for the package because it might be hidden. You may also want to check with any neighbors or building managers in case they accepted the package for you while you were out.
But if your package still hasn’t turned up 2 days after the delivery date shown in your tracking information, please contact the carrier (UPS or USPS) directly to initiate a claim. If you need to provide additional details for the claim (package type/dimensions, originating address, etc.), please email firstname.lastname@example.org with your order number, and we’ll help you with that info.
Also, sometimes a package may be damaged in transit and is unable to be delivered. In event of this rare occurrence, the package will be returned to us before it gets to you. Once it arrives back at our location, it can take several days to process the return and for us to reach out.
WHAT IF I RECEIVE MY ORDER AND IT LOOKS DAMAGED?
We want to help you with that! If you receive a damaged item, please reach out to us at email@example.com, and we’ll do what we can to make things right. If you’re able to, we always appreciate receiving photographs so we can take it up with the carrier, if need be.
RETURN & REFUND POLICY
Food and beverage items are final sale and non-returnable. We don’t think this will happen (because we taste test everything!), but there could be a food or drink item we carry that may not be to your liking. Unfortunately, we can’t accept returns or offer refunds based on not liking the taste, texture, or flavor.
However, if you’re unhappy with a snack you purchased, please contact us at firstname.lastname@example.org. We’re committed to providing a joyful snacking experience, and we want to resolve any issues you have.
Non-food items are eligible for refund exchange for other merchandise or store credit within 10 days of purchase with receipt. All returned items must include their original packaging, any tags and accessories, and must be unused/unworn and in mint condition. We reserve the right to refuse refunds and returns for items that do not meet the above criteria or the items will be subject to a 30% restocking fee.